What courier do you use for deliveries?

We use DRDC to send all of our orders and they are forwarded to the national postal service on arrival in the country of destination.

How long does delivery take?

International orders generally take between 12-25 working days to arrive. A delivery within India usually takes 1-2 working days.

How much is delivery?

We offer delivery rates based on location we have to ship the product, normal shipping charges may apply.

Can I track my item?

Yes. You will be sent a confirmation email as soon as your order has been processed. This email will also contain your tracking number.

Do you deliver to my country?

We currently ship to all over India.

Which payment methods do you accept?

We currently accept all relevant credit and debit cards including Visa, Mastercard, UPI and Postfinance.

What currencies can I use?

We accept payment in INR only.

What is your online returns policy?

If you are not completely happy with the goods that you have received, you can return them to us within 7 days of receipt, providing they are in original resalable condition.

Once returned you are entitled to receive an exchange or a refund.

We are not able to refund or exchange items that appear to have been worn, washed, or are not in original condition.

Please enclose the completed Returns Form with your goods, and make sure all returned items are well packaged, so as not to be damaged in the post.

How do I return an item?

To return an item you can simply complete the enclosed returns form and attach the return address to the package and take it to your local post office.

Who pays for return postage?

We offer FREE return postage on all orders returned within 7 days of receipt.

Can you confirm you have received my return?

We aim to process returns within 5 working days of receiving them. You will be notified by email once the returns process is complete.

Please note that Sephoria Sexual Lubricant is intended for adult use only. By proceeding with your purchase and use of our product, you confirm that you are at least 18 years of age or older. Sephoria Sexual Lubricant is designed to enhance intimate experiences between consenting adults. We recommend using this product responsibly and in accordance with the instructions provided. Keep out of reach of children. Discontinue use if irritation or discomfort occurs. Always consult with a healthcare professional if you have any concerns regarding product usage. By purchasing Sephoria Sexual Lubricant, you acknowledge and agree to these terms.